Terms and conditions of shipment
At locaneta.com, we have several shipping options, although we always ship via courier companies. To find out exactly how much your shipment will cost, bear in mind that this will depend on several factors: the destination, the delivery time selected, the amount of the purchase and the weight of the shipment.
For purchases over €40 to mainland Spain, shipping costs are free of charge.
Please note that in order for delivery times to be met, you must place your order before the cut-off time. After the cut-off time, the order will be processed the following day, as we are unable to deliver it to the transport company. Please note that the cut-off time is 13h.
Orders paid by credit card will be processed immediately.
Whenever you place an order on locaneta.com we will inform you by email when the order has been dispatched. We will also monitor the delivery and contact you if there are any problems. That is why we ask you to provide us with a telephone number during the ordering process.
Time and day of delivery
Please note that transport companies only work from Monday to Friday. They do not deliver on Saturdays or, of course, Sundays or public holidays. In addition, when we give you approximate delivery dates, we do not take into account whether it is a local or regional holiday at the destination; we only consider national and local holidays at the place of origin.
We cannot guarantee a delivery time. The transport companies will be able to deliver during the agreed day before 20:00. However, an approximate time may be given which the company will try to meet, but is not obliged to do so. If you cannot be reached, the transport company will try a second delivery agreed with you. If after the second attempt you cannot be reached, you will have to pick up the order at the transport company’s premises.
Orders NOT delivered
If an order is shipped and cannot be delivered for reasons attributable to the customer, the amount paid for shipping costs will not be refunded, and the customer will have to pay again other shipping costs for the reshipment of the goods.
Responsibility for deadlines and carrier
Delivery times are approximate and cannot be taken as a guarantee, although we generally meet them in 90% of orders. In exceptional cases, we reserve the right to modify the transport company with which we will send you the package, but always maintaining the transit times.
The responsibility of vinistas.com is limited in cases of force majeure (strikes, adverse weather conditions that prevent normal traffic by land, sea or air,…). In these cases, orders will be delivered as soon as possible, and the deadlines indicated above will not apply.
Registration and your account in Lo Canetà
During the purchase process we offer you the possibility of joining Lo Canetà by registering and creating an account. By registering your identification and delivery details you will be able to speed up the process in subsequent purchases by simply selecting one of the delivery addresses that you can store, creating several, modifying them, deleting them or introducing new ones.
Within fourteen (14) days of receipt of your order, you may return it at your own expense.
Of course we can accept product returns as long as you return the order with all its products, with its original packaging and seal unbroken, with all its accessories and in perfect condition.
We will not be able to accept returns of products that do not come in their original packaging, unless they are defective due to some kind of damage during shipment.
If you have received the wrong product (we apologise in advance) we will pay for the cost of returning the product and shipping the new product as soon as possible.
Instructions for returning a product: To return a product, please contact us with your order details, your ID, reasons for the return and a photo of the product as it arrived if it is defective. We will get back to you as soon as possible.
If all the requirements are met, once we receive the order or returned product, we will proceed to refund the total amount of the order or send you a new one, according to your choice. The shipment of the returned products must be made using the same vinistas.com box that we have sent you, or in a similar format that guarantees the return in perfect condition and a copy of the delivery note must be included inside the package indicating the reasons for the return.